If you have a complaint with our service at any time throughout your dealings with UFinance Ltd, please email us at info@ufinance.co.nz and management will investigate the matter fairly and without prejudice. If you are not happy with the outcome then we advise you to contact the Financial Dispute Resolution Scheme. Ph: 0508 337 337 or email: enquires@fdrs.org.nz .This is a free service available to all our customers.